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ADP Workforce Now Review 2024: Features, Pricing & More

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Kelly Main is staff writer at Forbes Advisor, specializing in testing and reviewing marketing software with a focus on CRM solutions, payment processing solutions, and web design software. Before joining the team, she was a content producer at Fit Small Business where she served as an editor and strategist covering small business marketing content. She is a former Google Tech Entrepreneur https://accounting-services.net/ and holds an MSc in international marketing from Edinburgh Napier University. Magazine and the founder of ProsperBull, a financial literacy program taught in U.S. high schools. While ADP has four main plans—Essential, Enhanced, Complete and HR Pro—businesses will have to contact ADP for a quote based on the size and type of business, as well as what features you need.

Our payroll software review methodology page explains more about how we choose, rate and review products. Paycor’s enterprise-level HCM system helps U.S.-based companies hire, onboard and pay employees. Like ADP Workforce Now and Vantage HCM, Paycor includes time tracking tools, comprehensive workforce management, employee engagement surveys and thorough personnel data and analytics. ADP RUN is a quote-based product that’s designed for businesses with a maximum of 49 employees. Each service plan for ADP RUN — Essential, Enhanced, Complete and HR Pro — features increasing pricing. However, you would have to contact ADP directly for a quote based on your business, number of employees and what features you need.

Automatic Data Processing (ADP) is a comprehensive global provider of cloud-based HCM solutions that include HR, payroll, talent, time, tax and benefits administration. The company began in New Jersey in 1949 and has been a giant in the payroll processing industry for decades. Paychex Flex is a great payroll service for scalable small businesses. The beginner plan is a stripped-down easy-to-use basic payroll processing platform for businesses that need a simple payroll system.

In contrast to most payroll providers (ADP included), Paychex also charges an extra fee for general ledger integration. For the most part, ADP doesn’t list pricing for any of its plans or products online. With three plans, Gusto is scalable for small businesses with limited payroll needs and bigger national enterprises with hundreds of employees.

  1. Easy-to-use platform with step-by-step guides, an “AutoPilot” feature to run payroll and a robust help center.
  2. In this article, we will break down ADP Payroll pricing and how it compares with competitors to help you decide if it is best for your business.
  3. The company’s retirement services help you select retirement savings accounts to offer to employees.
  4. From small businesses to global enterprises, ADP services companies across all industries.
  5. The platform also includes automated charitable donations (as an option) and a wallet that helps employees access their money when they need it.

We’re firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. If the HR Plus plan doesn’t have enough HR features to meet your needs, ADP Workforce Now (ADP’s HCM solution for midsize and large businesses) is likely a better fit for you than ADP RUN.

Other Benefits

For an extra fee, you can integrate those benefits with your RUN plan to automate benefits deductions and streamline the benefit sign-up process. ADP RUN is a customizable payroll platform for small- or medium-sized businesses, and a good option for businesses that expect to grow in size and complexity. Its suite of proprietary and marketplace products lets you customize your plan to add scale and complexity as your company grows but might make the platform too complex for a small business with basic needs. As a small business, you might be able to find a platform, such as Rippling, that offers a variety of features without the complexity. Along with most payroll platforms, ADP doesn’t include accounting features, so your accounts receivable and accounts payable will be in separate platforms and require integrations to stay synced.

Alternatives to ADP

Robie Ann Ferrer is an HR expert writer at Fit Small Business, focusing on small business HR and payroll software content. She has over eight years of content writing experience, handling different topics. Robie also worked as an HR specialist for 10 years where she managed various facets of HR—from payroll and benefits to employee services and HR systems.

Direct deposit is included with all plans, and you can connect RUN Powered by ADP to your accounting software to track your payroll expenses. If you find your business growing at a faster pace than you may have anticipated, you can easily move up to one of ADPs other payroll applications. Fortunately, unlike many other top-tier payroll and HR software providers, ADP offers adp run reviews a three-month-long free trial. New customers can — and should — take ADP RUN for a spin before committing to a plan. ADP (legally Automatic Data Processing, Inc.) is trusted by tens of thousands of companies around the world as the largest payroll service provider in the world. Live ADP RUN customer support is difficult to come by if you’re on an Essential plan.


For small to medium businesses (SMBs) we recommend Gusto as the clear choice when looking for an easy-to-use, feature-full, affordable payroll service. Extra points were also given to providers that offer expert HR support, benefits options, time tracking, and health insurance plans that cover all US states. ADP is a payroll and HR services platform for organizations of all sizes. Its main platform serves large businesses, while its RUN service is designed for startups and small businesses with less than 50 employees. It facilitates payroll for U.S.-based employees, plus automatic tax filing and reporting, and optional benefits administration in a self-service platform for your employees.

When compared to ADP, Gusto shines in the availability of features by cost. Even Gusto’s most basic plan offers wage garnishments, health benefits administration, unemployment insurance, new hire onboarding and workers’ compensation. To get these items on ADP, users either need to purchase a more advanced plan or add-ons. ADP Run is the small business version of ADP’s payroll service, meaning it is a trustworthy industry standard with many of the same features. With excellent customer reviews, ADP Run is probably a better choice for businesses that may need significant support in areas, such as HR tools and benefits administration. Unlike Gusto, however, ADP Run does not offer upfront pricing or include some surprisingly simple key features.

ADP further simplifies payroll processes with its top-of-the-line mobile payroll app. Employees can use the self-service portal to check tax documents, view paychecks, update their direct deposit and clock in and out (if you add ADP’s time and attendance tool to your ADP RUN plan). Managers can also use the app to approve time off and schedule shifts on the go.

It can also help you manage your payroll, HR, benefits and talent from a single platform. The leading providers include OnPay, Gusto, ADP Run, Paychex Flex and Justworks. Which is the right choice for you will depend on your unique payroll, account and HR needs, so learn more about the best payroll services.

Positive reviews of Gusto complimented the payroll service for being user-friendly and incredibly affordable, with users stating it integrates well with third-party software and apps. Positive reviews of ADP Run commented on the wide variety of services provided and the ease of use. While most reviewers commended the customer service team for being helpful, some users complained about having experienced long wait times when contacting support. Others also said that ADP Run can be a bit pricey for small businesses and that its reports are not as easy to access or as robust as they’d hoped.

ADP RUN has a ‘excellent’ User Satisfaction Rating of 90% when considering 1874 user reviews from 3 recognized software review sites. In this criterion, we assess whether the software’s ease of use, pricing, and the width and depth of its payroll and HR tools are ideal for SMBs. Many ADP Run reviews on third-party review sites like G2 and Capterra are positive. In our evaluation for user popularity, ADP Run scored 4.38 out of 5 given its average rating of 4 and up on online review sites. It would have earned perfect marks in this category if its average number of user reviews reached 1,000. ADP Run earned perfect marks in this criterion with its solid reporting tools and wide variety of built-in reports.

When they went to fix their many mistakes, instead of fixing each they netted their mistakes so there is virtually no way to follow what they did. They took close to 2 weeks to give the client the money back that they owed and still paid the taxes late. When you call you can never get the same person twice and nobody returns calls. From small businesses to global enterprises, ADP services companies across all industries.